General terms and conditions of sale (GTC)

These General Terms and Conditions of Sale and General Terms and Conditions of Use are entered into between, on the one hand, BOTAK SARL, with a capital of €20,000, registered with the RCS of Créteil under number 852 305 077, VAT FR93 852 305 077, having its registered office at 2 avenue du Président Roosevelt, 94120, Fontenay-sous-Bois, represented by its publication manager, Stéphanie Briquet (reachable at 09 80 80 29 20 - contact@botak.fr) hereinafter referred to as "BOTAK", and on the other hand, any person who has made a purchase on the website https://www.botak.fr hereinafter referred to as "the Customer".

BOTAK is the owner of the website https://www.botak.fr .

Any purchase on the website www.botak.fr (hereinafter the "Site") automatically implies acceptance of all of these conditions.

ARTICLE 1 – DEFINITIONS

The Site: refers to the website www.botak.fr.

Client: refers to any User who purchases a Product through the Site and/or who has a personal account on the Site.

Order: refers to the process by which the Customer selects the Products they wish to purchase and have delivered. An Order is finalized when the Customer has selected the Products they wish to have delivered, the delivery options, and has paid the amount due. Once finalized, the Order is processed by BOTAK, which will ship the ordered Products according to the terms and conditions of these General Terms and Conditions of Sale.

Contract: refers to these General Terms and Conditions of Sale and General Terms and Conditions of Use. Therefore, the Client waives the right to rely on any conflicting document that would oppose the Contract, and which would consequently be unenforceable against BOTAK.

Personal data: refers to all personal information relating to the Client (natural person) provided by him/her during the Ordering process.

Parties: refers jointly to BOTAK and the Users of the Site.

Products: refers to the products available for sale on the Site.

User: refers to any natural or legal person accessing the Site, whether they are a Client or not.

ARTICLE 2 – PURPOSE OF THE TERMS AND CONDITIONS OF SALE AND TERMS AND CONDITIONS OF USE AND CURRENT VERSION

2.1. The purpose of these General Terms and Conditions of Sale and General Terms and Conditions of Use is to define the conditions under which Users can access the Site, place Orders and manage the relationship between BOTAK and Users, including all the rights and obligations arising therefrom.

2.2. These terms and conditions apply to all relationships between Users and between Users and BOTAK. All Users agree to comply, without restriction or reservation, with these General Terms and Conditions of Sale and General Terms and Conditions of Use, whether they are simply visiting the Site or placing an Order. The General Terms and Conditions of Sale and General Terms and Conditions of Use are presented to Users for acceptance prior to any Order being placed on the Site.

2.3. BOTAK is free to modify these Terms and Conditions of Sale and Terms of Use at any time and without prior notice, in particular to take into account any legal, jurisprudential and/or technical developments. BOTAK will inform the User by any means, and the User must accept the new Terms and Conditions of Sale and Terms of Use.

In any event, the fact that the User continues to use the Site after being informed of the modification of the Terms and Conditions of Sale and Terms and Conditions of Use implies acceptance of the modifications by the User.
Therefore, Users are advised to regularly consult the Terms and Conditions of Sale and Terms and Conditions of Use accessible at https://www.botak.fr/pages/conditions-generales-de-vente

2.4. The version of the Terms and Conditions of Sale and Terms and Conditions of Use that prevails is the latest version available on the Site.

2.5. The version applicable to an Order is the one in force on the date the Order is placed.
Each new Order requires acceptance of the Terms and Conditions by the Customer, which the latter acknowledges and accepts.
If Users do not accept the Terms and Conditions of Sale and Terms and Conditions of Use or any subsequent modifications, they must refrain from using the Site.

2.6. The User declares having obtained from BOTAK, prior to placing their Order, all information concerning the Products and delivery methods. They declare being solely responsible for the choice of Products and their suitability for their needs.

2.7. The User must be a duly represented legal entity or a natural person of legal age with the legal capacity to place an Order on the Site. Failing this, they must have the authorization of their legal representative to place an Order, which they expressly acknowledge and accept.

ARTICLE 3: PRICE

All prices displayed on the Site are in euros, inclusive of all taxes. BOTAK reserves the right to change its prices without prior notice. The prices applied to the Customer are those displayed on the Site at the time of their Order.

ARTICLE 4: PRESENTATION OF THE ARTICLES

The User is informed that photographs of the Products are available on the Site, which they may view freely.
BOTAK guarantees that these photographs were taken under standard conditions for the sector in question, with the Products themselves.
BOTAK makes every effort to ensure that the photographs of the Products are as close as possible to the Products actually delivered to the Customer (particularly regarding product color). However, BOTAK cannot guarantee that the Products will be exactly identical to the photographs, especially due to the technical limitations of displaying the photographs on the Website.
Furthermore, BOTAK strives to present and describe its Products as accurately as possible. However, while providing a faithful representation of the essential qualities of its Products, BOTAK cannot guarantee the exhaustive communication of all the characteristics of each Product. Users wishing to receive further information about a Product are invited to contact Customer Service at the following address: contact@botak.fr
The User declares that he is fully aware of the provisions of this article, and expressly agrees not to hold BOTAK liable in this respect, subject to the application of mandatory legal provisions (in particular, the guarantee of conformity).

ARTICLE 5: ORDER

The User can browse the Site without obligation to purchase.
To place an order, the customer selects the products of their choice on the website and adds them to their virtual shopping cart.
Creating a personal account on the Site is not required to place an Order. However, certain personal data from the Customer is required for BOTAK to properly process the Order.
If the Customer wishes, they have the option of creating a personal account which will allow them, in particular, to track their Order history on the Site and to retrieve the corresponding confirmations and invoices. Certain personal data from the Customer is required to create a personal account.
The Client is required to provide complete, up-to-date, and accurate information, and BOTAK cannot be held liable in this regard. The Client is informed that some of the requested information is mandatory for the proper execution of the Order placed, which they expressly acknowledge.
Product descriptions are available to the Customer on the Site, which the Customer accepts and acknowledges.
Once the Order is finalized, BOTAK confirms acceptance by sending an email to the Customer at the address provided during the Order.

The order is validated once payment has been fully made and received by BOTAK.

BOTAK will send the Customer an invoice by email to the address provided during the Order process. The Customer is advised to save or print their invoice and keep it for their records.
BOTAK is committed to fulfilling confirmed Orders, within the limits of available stock.

In the event that one or more Products are unavailable after the Order has been placed, the Customer will be notified by email.
The Customer will have the choice of being reimbursed for the amount corresponding to the unavailable Products, or being delivered when the Products concerned are back in stock (except for permanent withdrawal from the catalogue).

BOTAK may modify the range of products offered for sale on the Site at any time, without prejudice to Orders placed by the Customer.

Any order of €120 including VAT and above will be archived by BOTAK for a period of 10 years.

ARTICLE 6: DELIVERY

6.1. Delivery charges

Delivery charges will be specified on the Site, inclusive of all taxes, during the Ordering process and must be accepted by the Customer at the time of Order validation.
They will appear on a specific line, separate from the one specifying the price of the Products.
It is expressly stated that the amount of delivery charges may vary depending on the territory to which the Products are delivered, which the Customer expressly acknowledges and accepts.

6.2. Delivery times
Delivery times are indicated on the Website and depend on the delivery method chosen by the Customer. Delivery times exclude Saturdays, Sundays, and public holidays.
In accordance with Article L. 216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the timeframe specified during the Product Ordering process and before the Order is confirmed. The delivery times are also reiterated in the Order confirmation email sent to the Customer.
Delivery times include the preparation and dispatch of the Order, as well as the time required to transport the Products to the delivery point (Customer's postal address or collection point).
Unless otherwise specified on the Website, BOTAK undertakes to deliver the Products within a maximum of 30 (thirty) days from the date of the Order confirmation email sent to the Customer by BOTAK. In this case, the Products in question will be delivered within the timeframe indicated on the Website and reiterated at the time of the Order.

6.3. Delivery Delay
Since BOTAK uses external service providers (carriers, postal services, Colissimo, Mondial Relay, etc.) for the delivery of Products, BOTAK is totally dependent on these third-party providers.

The Customer, having chosen delivery to a collection point, agrees to receive the Products within the time limit set by the delivery service provider. Any notification to the Customer that the Products are available at a collection point will constitute acceptance of the Order as received, compliant, complete, and in perfect condition.

6.4. Damaged product
Once delivery is complete, this constitutes proof of proper receipt of the package. The transfer of risk and responsibility for the Products occurs upon receipt of the Products by the Customer. From that date, the Customer shall be solely and exclusively responsible for the Products, their use, and any consequences that may arise therefrom. Consequently, the Customer undertakes to verify, at the time of delivery, that the delivered Order is complete, compliant, and undamaged. Otherwise, the Customer undertakes to refuse delivery of the Order. Any Order received by the Customer shall be considered compliant, complete, and in perfect condition at the time of delivery.

ARTICLE 7: PAYMENT

The Customer pays on the website www.botak.fr by credit card from the CB, Visa, Mastercard, American Express, ApplePay networks, via the secure payment platform Shopify Payments.
The Customer may also use the PayPal solution for their payment.

Payment via Shopify Payments (Credit Card):
The payment methods are specific to the Shopify payment provider platform and are independent of BOTAK, which does not intervene in any way in the use of said service. All terms and conditions related to payment via the Shopify Payments payment solution are governed by the General Terms and Conditions of Use of this service, accessible at https://www.shopify.com/legal/terms-payments/fr , which apply concurrently with these General Terms and Conditions of Sale. BOTAK does not store any of the Customer's bank details. BOTAK cannot be held liable for any malfunction occurring on the Shopify Payments payment platform.
By accepting these terms, the Customer also agrees to be bound by the Shopify Payments Terms of Service, accessible at the address above. These terms may be modified by Shopify only. Under no circumstances may BOTAK modify the Shopify Terms of Service, as it has no control over this service provider.

ARTICLE 8 - RIGHT OF WITHDRAWAL

8.1. Withdrawal periods

In accordance with Articles L.221-5 et seq. of the Consumer Code, the Customer has a period of 14 days from the day after the date of delivery of the Order to return any new and unopened product, in its original packaging and in perfect condition (any damaged, incomplete , defective product or whose packaging is damaged will not be accepted), to request a refund without penalty.
In particular, BOTAK will not refund cosmetic products whose seal has been removed.

8.2. Procedures for returning Products in case of withdrawal

The first step is to contact customer service at contact@botak.fr to express your wish to exercise your right of withdrawal, and then return the products in question.

Return shipping costs are the responsibility of the customer.

The Customer must place the intact packaging containing the product in suitable packaging before shipping it via the Post Office.

The Customer must complete the Withdrawal form, available in the Appendix to these General Terms and Conditions of Sale.

The Customer must also attach a copy of the invoice or any other document that allows identification of the Order in question, as well as the Products concerned by the withdrawal.

8.3. Exercising the right of withdrawal
The return of the Product is at the Customer's own risk. If the package is lost, stolen, or damaged during the return process, BOTAK reserves the right to refuse a refund for the returned product(s).

If all conditions are met, BOTAK will proceed with the refund of the Order within 14 days of notification of withdrawal.

Only the Client identified as such with BOTAK may exercise this right, to the exclusion of any other person, and in particular the recipient of the delivery. The return address is: BOTAK SARL - 2 avenue du Président Roosevelt 94120 Fontenay-sous-Bois.

ARTICLE 9 – PERSONAL DATA

9.1. Personal data is collected by BOTAK when an Order is placed or when a personal account is created by the Customer. Creating a personal account is not mandatory to place an Order on the Site; the Customer has the option of placing an Order as a "guest".
In addition, personal data is collected through cookies. This type of collection is addressed in Article 9.2 below.
When placing an order, the customer must provide certain personal data, which is collected by BOTAK. This includes the customer's surname, first name, email address, postal address, date of birth, and telephone number. The same personal data is required when creating a personal account.
This personal data is subject to automated processing for the purposes of managing the Order and the BOTAK customer database, as well as for commercial prospecting, and for statistical purposes.
They may be transmitted to BOTAK's business partners who contribute to the delivery of the Products and the processing of payments, solely for that purpose, which the Customer expressly acknowledges and accepts.
In addition, as part of the online payment services used by BOTAK, these services collect certain personal data belonging to Customers on behalf of BOTAK.
This data is retained for the period necessary for the purposes for which it is collected and processed, namely for the fulfillment of the Order placed by the Customer, unless:
- a longer storage period is authorized or required by a legal or regulatory provision;
- the Client has exercised, under the conditions set out below, one of the rights which is recognized by law.
In addition, when the Client has created a personal account, the personal data communicated for this purpose is kept until the account is deleted, which can be requested from BOTAK under the conditions described below.
Subject to the Client's express acceptance via checkboxes, the Client's email address may also be used by BOTAK for the purpose of registering and sending a newsletter and/or transmitting promotional offers.
In the event that the Customer no longer wishes to receive newsletters and/or promotional offers, they have the option to change their choice by contacting BOTAK under the conditions mentioned below or by using the unsubscribe links provided in the messages.
Access to personal data is strictly limited to BOTAK employees authorized to process it as part of their job duties. The information collected may be shared with third parties contractually bound to BOTAK for the performance of outsourced tasks necessary for order management, without requiring the Client's authorization. It is specified that, in the course of performing their services, these third parties have only limited access to the data and are contractually obligated to use it in accordance with applicable data protection legislation. Except as stated above, BOTAK undertakes not to sell, rent, transfer, or grant access to the data to third parties without the Client's prior consent, unless legally required to do so (legal obligation, combating fraud or abuse, exercising the right to defend oneself, etc.).
In accordance with applicable laws and regulations, in particular Law No. 78-17 of 6 January 1978, as amended, concerning information technology, data files and civil liberties, and European Regulation No. 2016/679/EU of 27 April 2016, the User has the right to access, rectify, port, and erase their data, or to restrict its processing. They may also, for legitimate reasons, object to the processing of their personal data.
The user may therefore request that any personal data concerning them that is inaccurate, incomplete, ambiguous, or outdated be rectified, completed, clarified, updated, or erased. The user's personal data is also deleted when the user expressly withdraws their consent to the collection and processing of their personal data, subject to BOTAK's legal obligations. The user may also, under the right to data portability, retrieve their personal data for their own use or request that it be transferred to a third party, if technically feasible. Each user may also object, on legitimate grounds, to the processing of their data and request the restriction of such processing.
To exercise these rights, the User must send a request by email to contact@botak.fr, indicating their first and last name. BOTAK may ask the User to prove their identity by attaching any necessary documents to their request, including a copy of their identity card or passport.
BOTAK will implement the means at its disposal to process requests relating to Users' personal data.
In the event of a security breach of the Site or a loss of personal data relating to Users, BOTAK will inform them by email in accordance with applicable legal requirements. It will take all necessary measures, within the limits of its human, material, and financial resources, to remedy the breach and ensure data security.
Users also have a right to lodge a complaint, which they can exercise with the national supervisory authority, namely the CNIL.
For more information about their rights, Users can click on the following link: https://www.cnil.fr/fr/comprendre-vos-droits .

9.2. BOTAK may place cookies on the Site. This is an automatic tracking process that records information relating to navigation on the Site, and stores information entered during visits to the Site in order to facilitate the use of the Site.
The cookies installed by BOTAK are deleted from the Client's computer terminal after a period of 13 months.
The User can object to their implementation and/or delete them by following the procedure indicated on their browser.
In this respect, BOTAK obtains the express consent of Users regarding the use of these cookies and uses them in accordance with legal provisions, including in particular the General Data Protection Regulation.
BOTAK uses these cookies solely to compile connection statistics and User browsing histories.

ARTICLE 10: PROMOTIONAL CODES

Promotional codes apply only to full, undiscounted prices. Promotional codes cannot be combined with each other or with vouchers. Promotional codes can be used once per customer account unless otherwise instructed by BOTAK. Promotional amounts are non-refundable.

ARTICLE 11: INTELLECTUAL PROPERTY

Without limitation, the "BOTAK" brand, its derivatives and variations, logos, graphic charter, layout, information, presentation, and content of the Site are the exclusive property of BOTAK. The systems, software, structures, infrastructure, databases, and content of any kind (text, images, visuals, music, logos, trademarks, databases, etc.) relating to the Site and the brand are also protected by all applicable intellectual property rights and database producer rights, of which BOTAK is the sole owner or holder. Any disassembly, decompilation, decryption, extraction, reuse, copying, and more generally, any reproduction, representation, distribution, or use of any of these elements, in whole or in part, without the prior written authorization of BOTAK is strictly prohibited and may be subject to legal action.
Any reproduction or representation, in whole or in part, of the Site or its constituent elements, such as trademarks, logos, graphic charter, layout, information, presentation and content of the Site, without this list being exhaustive, is prohibited.
Browsing the Site does not entail any transfer of intellectual property rights to the User. BOTAK grants the User a right of access to and consultation of the Site only, under the conditions and terms set forth in these General Terms and Conditions of Sale and General Terms and Conditions of Use.

ARTICLE 12: LIABILITY

12.1 BOTAK disclaims all liability for damages of any kind whatsoever, resulting in particular from the use of the Site or the Ordering of Products, including damage to the reputation and image of the Customer, or loss of data which may occur as a result of the use of the Site.

12.2. The User acknowledges that their use of the Site is at their own risk. The Site is provided "as is" and is accessible without any guarantee of availability or uninterrupted service.
BOTAK will make its best efforts to make the Site accessible 24 hours a day, seven days a week, except in cases of force majeure or events beyond BOTAK's control and subject to maintenance periods, possible breakdowns, technical hazards related to the nature of the network or malicious acts or any damage to BOTAK's hardware or software.

12.3. BOTAK shall under no circumstances be held liable for any interruption of all or part of the Site, regardless of the cause, duration or frequency of such interruption.

12.4. The Site has the technology necessary to date for its access and use, the presence of possible viruses or other harmful elements, introduced by any means or by any third party, which may produce alterations in the User's computer systems cannot be excluded.
BOTAK offers no guarantee, either express or implied, regarding the operation of the Site, including any technical problems that may arise.
BOTAK reserves the right to modify, at its discretion and unilaterally, at any time and without prior notice, the configuration of the Site, the services or content offered, as well as the right to eliminate, limit, suspend or prohibit access to them, temporarily or permanently.

12.5. BOTAK's liability under these General Terms and Conditions of Sale and General Terms and Conditions of Use shall not be engaged in the event that the non-performance of its obligations is attributable to the act of a third party even if foreseeable, to the fault of the Client, or to the occurrence of an event of force majeure as defined by the French courts and Article 1218 of the Civil Code, or to any other event which was not reasonably under the exclusive control of BOTAK.
It is agreed that in the event that BOTAK's liability is invoked, regardless of the grounds and/or nature of the action, only direct and foreseeable damages are eligible for compensation. Therefore, all indirect, consequential, and/or incidental damages, such as, for example, business disruption, loss of customers, etc., will not entitle the User to compensation.
In any event, BOTAK's liability, in the event of damage caused to the Client, for whatever reason, will be expressly limited and may in no case exceed the total amount excluding taxes of the Client's Order made under these terms.

12.6. The Customer is solely responsible for the choice of Products, their use, and their compatibility with any other equipment. Under no circumstances shall the Seller be held liable for any damage arising therefrom.

The Products offered to the Buyer by the Seller on the Website comply with French law and applicable European standards. BOTAK cannot be held liable for non-compliance with the laws of any other country where the Products are used by the Buyer, as French law is exclusively applicable to the sale of Products between BOTAK and the Buyer. It is the Buyer's sole responsibility to check with local authorities regarding the import or use of the Products they intend to order.

12.7. The Customer undertakes to use the Products in strict accordance with the instructions for use provided by BOTAK. Therefore, BOTAK cannot be held liable for damages of any kind, whether material, immaterial and/or bodily, that may result from misuse, abnormal use, negligence or lack of maintenance of the Products by the Customer or a third party, as well as in the event of normal wear and tear of the Products.

ARTICLE 13: LEGAL GUARANTEE

In accordance with the provisions of the Consumer Code, the Products sold on the Site benefit from legal guarantees, namely the guarantee of conformity (articles L.217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code), allowing Customers to return defective and non-conforming Products free of charge.

13.1. Warranty against hidden defects.
In accordance with Articles 1641 et seq. of the French Civil Code, BOTAK is liable for hidden defects in the Products sold that render them unfit for their intended use or significantly impair their purpose. The Customer may bring an action based on a hidden defect within two years of discovering the defect.
Under the legal guarantee against hidden defects, BOTAK, at the Client's option, undertakes, after assessment of the defect, either:
- to reimburse him for the full price of the Product in question;
- to reimburse him for part of the price of the Product if the Customer decides to keep it.

Return shipping costs are covered by BOTAK.

The customer must place the product in suitable packaging before shipping it via the postal service.

The Customer must attach a copy of the invoice or delivery note, allowing identification of the Order in question and indicate in writing the hidden defect.

The return of the Product is at the Customer's own risk. If the package is lost, stolen, or damaged during the return process, BOTAK reserves the right to refuse a refund for the returned product(s).

Only the Client identified as such with BOTAK may exercise this right, to the exclusion of any other person, and in particular the recipient of the delivery. The return address is: BOTAK SARL - 2 avenue du Président Roosevelt 94120 Fontenay-sous-Bois.

13.2. Legal guarantee of conformity.
In accordance with Articles L.217-4 et seq. of the Consumer Code, BOTAK is required to deliver Products that conform to each Customer's Order, namely:
- Products corresponding to the description given by BOTAK;
- Products exhibiting the qualities that the Customer can legitimately expect in view of BOTAK's statements.
The Customer may bring an action on the basis of a lack of conformity within two years from the delivery of the Product, it being understood that any lack of conformity appearing within two years from the delivery is deemed to have existed from the time of delivery.
Under the legal guarantee of conformity, BOTAK, at the Client's option, undertakes either:
- to reimburse him for the price of the Product in question;
- to exchange the Product for a Product that conforms to his Order, if possible.

Return shipping costs are covered by BOTAK.

The customer must place the product in suitable packaging before shipping it via the postal service.

The Customer must attach a copy of the invoice or delivery note, allowing identification of the Order in question, and indicate in writing the reason for non-conformity.

ARTICLE 14: COMPLAINTS - INFORMATION

Any complaint or request for information relating to these Terms and Conditions of Sale and Terms of Use must be sent to Customer Service by email to the following address: contact@botak.fr

ARTICLE 15 – CUSTOMER REVIEWS

The Customer can give feedback on their shopping experience on the BOTAK website and on the products that were the subject of a Customer Order.

He will receive an email 30 days after his order from BOTAK's review collection partner, Judge.me.

BOTAK moderates and reviews each review before publication, typically within two business days. BOTAK reserves this right to prevent comments that do not solely aim to provide feedback on BOTAK and its products.

BOTAK reserves the right to modify a review to correct spelling, grammar or any other element, without ever changing its meaning, in order to improve Users' understanding of the review.

BOTAK reserves the right to contact by email any Customer who has given feedback in order to discuss the matter.

BOTAK reserves the right to refuse to publish a review if the subject of the review does not apply to BOTAK and its products. In such cases, the customer will be notified by email.

Each review can be kept indefinitely on the Site.

The reviews are listed in chronological order.

ARTICLE 16 – MISCELLANEOUS PROVISIONS

16.1. Partial invalidity
If one or more provisions of these General Terms and Conditions of Sale and General Terms and Conditions of Use are held to be invalid or declared as such pursuant to a law, regulation or as a result of a final decision of a competent court, the other provisions shall remain in full force and effect.
16.2. Non-waiver
The failure of either Party to enforce any of the obligations set forth in the General Terms and Conditions of Sale and General Terms and Conditions of Use against the other Party shall not be construed as a waiver of that obligation in the future.

16.3. Mediation
In the event of a dispute relating to an Order, the Customer should first contact BOTAK, in order to find an amicable solution, by email at contact@botak.fr

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has implemented a consumer mediation system. The designated mediation entity is: SAS MÉDIATION CONSOMMATION DÉVELOPPEMENT. In the event of a dispute, the consumer may submit their complaint on the website: https://www.medconsodev.eu , or by mail to:

MEDIATION CONSUMPTION DEVELOPMENT

Saint-Étienne Business Centre - Horizon Building

Esplanade de France - 3 rue J. Constant Milleret - 42000 SAINT-ETIENNE

16.4. Applicable Law and Jurisdiction
These General Terms and Conditions of Sale and General Terms and Conditions of Use are governed by French law, unless otherwise required by mandatory provisions.
In the absence of an amicable settlement, and regardless of the origin of the dispute, any litigation relating to the performance or interpretation of these General Terms and Conditions of Sale and General Terms and Conditions of Use shall be submitted to the competent courts of Créteil, unless otherwise required by law. For the avoidance of doubt, it is specified that the time limits for taking legal action are not suspended during the period in which an amicable solution is sought or mediation is requested.

Effective date of these Terms and Conditions of Sale and Terms and Conditions of Use: February 17, 2026

APPENDIX – Withdrawal Form

To the attention of:

BOTAK SARL, 2 avenue du Président Roosevelt 94120 Fontenay-sous-Bois

contact@botak.fr

I hereby notify you of my withdrawal from the contract for the sale of the property described below:

Product(s):……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Ordered on: ……………………………………………………….

Received on: ……………………………………………………………….

Consumer name: …………………………………………………………………….

Consumer address:

…………………………………………………………………………………………………

Date: …………………………

Consumer signature:

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