Returns & Delivery
Here is an excerpt from our Terms and Conditions regarding our policy on deliveries and returns of our BOTAK products.
Our Terms and Conditions can be viewed in their entirety at the following address:
www.botak.fr/conditions-generales-de-ventes
ARTICLE 6: DELIVERY
6.1. Delivery charges
Delivery charges will be specified on the Site, inclusive of all taxes, during the Ordering process and must be accepted by the Customer at the time of Order validation.
They will appear on a specific line, separate from the one specifying the price of the Products.
It is expressly stated that the amount of delivery charges may vary depending on the territory to which the Products are delivered, which the Customer expressly acknowledges and accepts.
6.2. Delivery times
Delivery times are indicated on the Website and depend on the delivery method chosen by the Customer. Delivery times exclude Saturdays, Sundays, and public holidays.
In accordance with Article L.216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the timeframe specified during the ordering process and before order confirmation. Delivery times are also reiterated in the order confirmation email sent to the Customer.
Delivery times include the preparation and dispatch of the Order, as well as the time required to transport the Products to the delivery point (Customer's postal address or collection point).
Unless otherwise specified on the Website, BOTAK undertakes to deliver the Products within a maximum of 30 (thirty) days from the date of the Order confirmation email sent to the Customer by BOTAK. In this case, the Products in question will be delivered within the timeframe indicated on the Website and reiterated at the time of the Order.
6.3. Delivery Delay
Since BOTAK uses external service providers (carriers, postal services, Colissimo, Mondial Relay, etc.) for the delivery of Products, BOTAK is totally dependent on these third-party providers.
The Customer who chooses delivery to a collection point agrees to receive the Products within the time limit set by the delivery service provider. Any notification to the Customer that the Products are available at a collection point will constitute acceptance of the Order as received, compliant, complete, and in perfect condition.
6.4. Damaged product
Once delivery is complete, this constitutes proof of proper receipt of the package. The transfer of risk and responsibility for the Products occurs upon receipt of the Products by the Customer. From that date, the Customer shall be solely and exclusively responsible for the Products, their use, and any consequences that may arise therefrom.
Consequently, the Customer agrees to verify, upon delivery, that the delivered Order is complete, compliant, and undamaged. If this is not the case, the Customer agrees to refuse delivery of the Order. Any Order received by the Customer will be considered compliant, complete, and in perfect condition at the time of delivery.
ARTICLE 8: WITHDRAWAL
8.1. Withdrawal periods
Pursuant to Articles L.221-5 et seq. of the Consumer Code, the Customer has a period of 14 days from the day after the date of delivery of the Order to return any new and unopened product, in its original packaging and in perfect condition (any damaged, incomplete, defective product or whose packaging is damaged will not be accepted), to request a refund without penalty.
In particular, BOTAK will not refund cosmetic products whose seal has been removed.
8.2. Procedures for returning Products in case of withdrawal
The first step is to contact customer service at contact@botak.fr to express your wish to exercise your right of withdrawal, and then return the Products concerned.
Return shipping costs are the responsibility of the customer.
The Customer must place the intact packaging containing the product in suitable packaging before shipping it via the Post Office.
The Customer must complete the Withdrawal form, available in the appendix to these General Terms and Conditions of Sale.
The Customer must also attach a copy of the invoice or any other element enabling identification of the Order concerned, as well as the Products subject to the withdrawal.
8.3. Exercising the right of withdrawal
The return of the Product is at the Customer's own risk. If the package is lost, stolen, or damaged during return shipping, BOTAK reserves the right to refuse a refund for the returned Product(s).
If all conditions are met, BOTAK will proceed with the refund of the Order within 14 days of the notification of withdrawal.
Only the Client identified as such with BOTAK may exercise this right, to the exclusion of any other person, and in particular the person receiving the delivery.
The return address is: BOTAK SARL – 2 avenue du Président Roosevelt, 94120 Fontenay-sous-Bois.
APPENDIX – Withdrawal Form
To the attention of:
BOTAK SARL
2 President Roosevelt Avenue
94120 Fontenay-sous-Bois
contact@botak.fr
I hereby notify you of my withdrawal from the contract for the sale of the property
below:
Product(s):……………………………………………………………………………………
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Ordered on: ……………………………………………………….
Received on: ……………………………………………………………….
Consumer name: …………………………………………………………………….
Consumer address:
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Date: …………………………
Consumer signature:
